- Shipping & Returns
Shipping & Returns
Orders are processed Monday through Friday excluding weekends and holidays. Orders ship within 24 to 48 business hours provided product is in stock and we are not experiencing unusually high order volumes. All orders are shipped "Ground Service" via Federal Express or UPS unless otherwise specified, additional fees will apply. Overnight and expedited shipments are processed with the highest priority, Monday through Friday, excluding holidays. Broadie’s Aircraft is not responsible for express service delivery delays due to weather conditions, incorrect order information, changes or modifications to orders or carrier late deliveries. Broadie’s Aircraft is not responsible for theft or damage to the merchandise once the package has been successfully delivered. We reserve the right to only ship product to confirmed addresses.
Please email firstname.lastname@example.org for available expediting options.
Broadie’s Aircraft accepts international parts requests and orders completed by email. Please email email@example.com for P&A or to initiate your order. Any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. collected by the country of destination are the responsibility of the individual customer.
International shipping must be paid by recipient FedEx or DHL account. Please allow 24 to 48 business hours to receive payment request. Please contact Broadie’s Aircraft by email at firstname.lastname@example.org with any questions concerning your order. If shipping to a forwarding company, the company must immediately report shipping damage for a claim to be filed. Once a forwarding company has accepted delivery, Broadie’s Aircraft is not responsible for lost or damaged merchandise. Broadie’s Aircraft does not accept orders intended to ship to the following countries: Afghanistan, Benin, Brunei, Comoros, Cuba, Falkland Islands, Ghana, Iran, Iraq, Jordan, Laos, Lebanon, Libya, Nigeria, North Korea, Pakistan, Somalia, Sri Lanka, Sudan or Syria.
Receipt and Inspection of Order
Upon delivery of your order, please inspect your package(s) and its contents for accuracy and damage. For verification of items ordered, items received and correct quantities, a copy of your order with these details has been provided and is in the package. Please email Broadie’s Aircraft at email@example.com within 2 business days if item(s) received does not match the invoice.
Shipping Damage – Ground or Express
Please email Broadie’s Aircraft at firstname.lastname@example.org within 2 business days to report any damages to your shipment. Broadie’s Aircraft will contact the carrier and start the claim process. The carrier has up to 10 business days to retrieve the damaged item(s) for inspection. Please keep all shipping cartons and packing materials for the carrier inspection. Failure to do so may result in the claim being denied and/or prevent replacement merchandise from being sent out. Please take pictures documenting the damaged contents and container / packaging.
Shipping Damage – Truck Freight
As the receiving party, you must carefully identify and document in detail loss and/or damage on the delivery receipt at time of delivery. Please have the delivery driver wait for you to inspect your shipment. A shipment will not be eligible for replacement or filing of a damage claim after acceptance per a signed delivery receipt. Please email Broadie’s Aircraft at email@example.com immediately to report damages to your shipment. Broadie’s Aircraft will contact the carrier and start the claim process. Please keep all shipping cartons and packing materials for the carrier inspection should a damage claim become necessary. When recording loss or damage, please use specific details and try to avoid general or generic terms such as “box damaged” or “torn”. This type of notation does not provide adequate support for your claim. Pictures are also beneficial.
Cores and Part Returns
Please return cores so they are received within 10 business days of receipt of your order. This is to help in returning the core(s) to vendors in line with their own requirements. Delays may affect or prohibit core credit being issued.
Please contact us regarding part returns for instruction at firstname.lastname@example.org. We can assist you in meeting vendor requirements for return to avoid delays in the return process.